Position Summary

Reporting to the Bursar, the position’s primary responsibilities are: 1) To work in conjunction with the Bursar all activities associated with student receivables; 2) To manage the student health insurance and student disability insurance programs. 3) To assist with processes for disbursement to and refunds from student accounts; 4) To ensure the accuracy and integrity of student financial data; 4) To provide dynamic and creative leadership to support the University Bursar, including the development and continual improvement of systems and processes designed to meet university expectations in service of the student.

Who We Are

Rosalind Franklin University of Medicine and Science (RFU) is a graduate health sciences university committed to serving the population through the interprofessional education of health and biomedical professionals and the discovery of knowledge dedicated to improving wellness. The university embodies the spirit of inquiry and excellence modeled by its namesake Dr. Rosalind Franklin, whose Photo 51 was crucial to solving the structure of DNA.

Today, the university’s 6 colleges continue Dr Franklin’s legacy through rigorous academics, pioneering research, and innovative community service. Our unique interprofessional education model allows students to learn from and with each other in a variety of settings, including our simulation labs, the student-led Interprofessional Community Clinic, and through partnerships with area hospitals and clinics. RFU is a national leader in interprofessional research and practices, and is nationally recognized for its research in areas including neuroscience, brain-related diseases, inherited disorders, proteomics, cancer cell biology and immunology, cardiac resuscitation, and gait and balance.

Essential Duties & Responsibilities

General Duties:

• Assists the University Bursar with third-party invoicing related to the collection processes.
• Responsible for generating, reviewing and annually filing federal 1098 T Tuition Statements with the IRS.
• Under the supervision of the University Bursar, assists with the processing of disbursements and refunds in accordance with state/federal regulations and institutional policies.
• Assists with coordinating reconciliations for all billing processes.
• Researches, analyzes and troubleshoots processes and technical problems encountered by the Bursar's Office with the Office of Technology to resolve issues in the Student Financial System.
• Safeguards, processes, and deposits student tuition payments and other monies as necessary.
• Maintains procedures and processes related to the student payment plan.
• Works in conjunction with the Bursar to maintain procedures and internal controls for the depositing of payments, monitoring of receivables, and optimization of collections.
• Oversees the maintenance of student accounting records in accordance with generally accepted accounting principles and university policies
• Receives and responds to questions and concerns related to the department.

Student Health Insurance:

• Under the supervision of the University Bursar, the Assistant Bursar manages the student health insurance and student disability insurance programs.
• Coordinates new plan implementation and data transfers.
• Provides guidance and responds to specific questions regarding eligibility and benefit rules and requirements.
• Liaises with insurance vendors to update and maintain online enrollment and waiver systems.
• Participates in the development of marketing materials for the student health insurance plan.
• Participates in new student orientation and other campus events to promote student health insurance.
• Serves as a confident and helpful resource for students with questions and concerns about student health insurance

Administrative Duties

• Assists the Bursar with annual audit, requested, responding to inquiries, and implements recommendations.
• Manages content and maintenance of Bursar's Office website.
• Creates and maintains strong relationships with key offices including accounting, admissions, financial aid, registrar, and with key external constituents.
• Performing other duties as assigned.

Conditions of Employment

• Must achieve satisfactory results from a background check.
• Compliance with the current COVID19 vaccination policy.

Required Education & Experience

• A minimum of 4 years experience in a financial aid, Student accounts, Bursar or banking environment.
• At least 4 years working in a customer service focused environment

Required Knowledge, Skills, & Abilities

• Knowledge and understanding of all phases and processes related to a student's enrollment, from admission application to graduation, in order to maximize customer service efficiency.
• Demonstrated knowledge of accounts receivable processes
• Knowledge and sound judgment to assure ongoing compliance with legal, policy and procedural standards established at Federal, State and institutional levels.
• Skilled aptitude for the analysis and interpretation of accounting and financial data.
• Ability to troubleshoot billing and student coding to solve incomplete student billing invoices
• Strong attention to detail
• Effective written and verbal communication skills
• Ability to analyze complex data
• Ability to build effective working relationships with colleagues and other stakeholders
• Ability to maintain confidentiality
• Strong computer skills
• Willingness to learn the Student Information System at RFUMS

Preferred Qualifications

• Bachelor’s degree or higher
• 4 years of experience in a customer service focused environment
• Ability to write SQL and/or to learn basic scripts

Typical Physical Demands & Working Conditions

• Selected candidate must have the mental and physical capabilities to perform the essential functions of the position with or without reasonable accommodations.

EOE, Including Disability / Vets